Policies/Frequently Asked Questions

Where is your jewelry made?

All jewelry is made by hand in my studio located in Arizona.  My designs start with rough rock and raw metals.  My only supply sources are "Mother Nature" and eco-friendly metals.  I do not outsource any of my work.  All designs are created with traditional metalsmithing techniques and lapidary work.  All of the creation and work, including stone cutting and polishing, is done by hand in my studio.

Where do you get your stones?

The cabochons in my designs are cut and polished by hand in my studio "from the ground up" - from rough rock that I have acquired for use in my designs.  Any faceted gemstones used in my designs are sourced from a reputable U.S. supplier.  They have been in business for decades and are a very trusted source.  All diamonds are conflict-free. 

Production/Creation Time

All one of a kind items ship within 1-2 business days.  Collection items (Nara, Indigo Sun, etc.) are made to order.  Please allow 5-7 business days for your made to order item to be created and shipped.  An email will be sent to you with tracking information once your package is shipped to you.

Packaging

All of my jewelry pieces include a hang tag or earring tag that describes the stone and techniques used to create your piece.  Your jewelry will also include an Olive Bungalow gift box.

Returns/Exchanges

If for any reason you find yourself unsatisfied with your purchase, please contact me with your order information to initiate a return or exchange process within 5 days of receiving your order.

All original item(s) must be in new and unworn condition and in the original packaging. Refunds will be issued via original method of payment.

For reasons other than material/manufacturer defect, original shipping charges are non-refundable and buyer is responsible for shipping costs to return the item(s).

Please contact me at customercare@olivebungalow.com for more information or with any questions you may have.

 

 

 

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